Email Not Working

Cannot Send Emails

• Verify your SMTP settings match the ones in Email Setup
• Check that your outgoing port is 465 (SSL) - some ISPs block port 25
• Ensure your email password is correct (reset it from the dashboard if unsure)

Cannot Receive Emails

• Verify your MX record points to mail.yourdomain.com
• Check that your mailbox is not full (upgrade or delete old emails)
• Look in your Spam/Junk folder - the message may have been filtered

Emails Going to Spam

If your sent emails land in recipients' spam folders:

• Set up SPF, DKIM, and DMARC records (see Email Setup)
• Avoid spam trigger words in subject lines
• Don't send bulk emails from your hosting email - use a dedicated email marketing service

Client Configuration Errors

Double-check these settings:

• Incoming (IMAP): mail.yourdomain.com, Port 993, SSL
• Outgoing (SMTP): mail.yourdomain.com, Port 465, SSL
• Username: Your full email address
• Authentication: Normal password